Select the right words. Say them well.

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Talking Points Troubles

The trouble with talking points – planned answers for difficult or tricky questions – is that they too often SOUND like talking points! Whether you are pro golfer Phil Mickelson explaining why he is taking huge money to set up a rival golf tour or just about any...

Stop Doing This!

We’ve all fallen into this trap. We are asked a question and instead of answering, we throw in a bunch of extra words and sounds which only get in the way. Here’s how it plays out – see if you have heard it: A person is asked a straightforward question, like...

What’s Your Worth?

Entrepreneurs – especially small business owners and folks who are just getting started – will often ask me how to charge for their services. Great question! I wish there was a simple answer, and it has been a struggle for me over the years. For that reason,...

Being the Best. Always.

I had a weird thought recently while sitting in a doctor’s office waiting room. What went through my mind was this: “I want to be the best patient this doctor sees today.” This was my first time seeing this person and I found myself thinking how I was going to be the...

Two great words: “What if…”

Your first words should always be great. That should be your only standard. If you stand up to speak, your first words should grab the audience – make them want to hear more. If you are writing, it should be clear from the first words that this will be a worthwhile...