Select the right words. Say them well.

GET IN TOUCH

(602) 996-4252

Avoid These Crisis Missteps That Never Seem to Go Away

If there was a surefire way to stay out of trouble, would you take it? Of course you would. So why do we see the same stumbles again and again in public life? I was reminded of these oft-repeated mistakes during a recent episode involving a senior leader with the...

Need to Come Up with Good Ideas? Here’s a Roadmap

After writing 167 different Monthly Memos it can be hard to come up with a new idea – which proved to be the inspiration for this very one! We all face it at one time or another. A new idea or approach is needed and you end up as the “Committee of One” to handle that...

Want Job Security? Be a Translator!

The most fun in writing the Monthly Memo is seeing something happen in the marketplace and then being it able to share it.Such is the case with this Memo, based on the conversations I’ve witnessed over the last few weeks and then thinking about what it means for the...

Too Stiff? Too Folksy? How to Find the Balance

People who do what I do for a living often have shorthand expressions when people stand up and speak. Just like a baseball coach might say a batter is “too aggressive” because they swing at lots of bad pitches, there is a way of slotting people into a speaker...

You Receive Bad Career News. Then what?

Firings. Layoffs. Downsizing. Outsourcing. Limited buyouts. Through my official duties and unofficial experience (and a personal episode) I’ve had opportunities to learn a lot about how best to handle bad career news. Besides providing counsel for high-profile execs,...

Improve Your Writing by Better Using White Space

What makes writing work? My journalism professors would tell you it comes down to using five words where someone else might use twenty. Just as importantly it is, of course, about picking each word carefully, no matter the number you use. It is said Ernest Hemingway...