The Monthly Memo.
Think of Each Communication Experience in 3-D
There are three important moving parts in any communication experience – and keeping each in mind will serve you well every single day. Seeing and understanding the three parts helps you balance your message and heighten the impact of that message – otherwise, and...
Avoid These Crisis Missteps That Never Seem to Go Away
If there was a surefire way to stay out of trouble, would you take it? Of course you would. So why do we see the same stumbles again and again in public life? I was reminded of these oft-repeated mistakes during a recent episode involving a senior leader with the...
Need to Come Up with Good Ideas? Here’s a Roadmap
After writing 167 different Monthly Memos it can be hard to come up with a new idea – which proved to be the inspiration for this very one! We all face it at one time or another. A new idea or approach is needed and you end up as the “Committee of One” to handle that...
Want Job Security? Be a Translator!
The most fun in writing the Monthly Memo is seeing something happen in the marketplace and then being it able to share it.Such is the case with this Memo, based on the conversations I’ve witnessed over the last few weeks and then thinking about what it means for the...
Too Stiff? Too Folksy? How to Find the Balance
People who do what I do for a living often have shorthand expressions when people stand up and speak. Just like a baseball coach might say a batter is “too aggressive” because they swing at lots of bad pitches, there is a way of slotting people into a speaker...
You Receive Bad Career News. Then what?
Firings. Layoffs. Downsizing. Outsourcing. Limited buyouts. Through my official duties and unofficial experience (and a personal episode) I’ve had opportunities to learn a lot about how best to handle bad career news. Besides providing counsel for high-profile execs,...
Improve Your Writing by Better Using White Space
What makes writing work? My journalism professors would tell you it comes down to using five words where someone else might use twenty. Just as importantly it is, of course, about picking each word carefully, no matter the number you use. It is said Ernest Hemingway...
The Subtle Business of Doing Follow-Up Right
Here’s the scene: you’ve been wanting to meet with someone and the day finally arrives. The meeting goes well, and then what? How do you best follow-up and make sure it keeps the spirit of all of the good things that took place during your visit, reminding the person...
The tricky business of delivering a message you disagree with
Every experienced leader – and some inexperienced leaders – have found themselves in a tough position. They are the messenger when they don’t believe in the message. Can you feel yourself breaking into a sweat just thinking about the possibilities? It can happen at...
Solving Problems for the Different Learners in the Room
Have you ever explained something to a colleague and they totally get it – then the next person gives you a blank stare? What just happened? And why doesn’t everyone see this is so obvious! As a communicator and a leader, you’ll forever be adjusting to the different...
