Select the right words. Say them well.

GET IN TOUCH

(602) 996-4252

The Monthly Memo.

The tricky business of delivering a message you disagree with

Every experienced leader – and some inexperienced leaders – have found themselves in a tough position. They are the messenger when they don’t believe in the message. Can you feel yourself breaking into a sweat just thinking about the possibilities? It can happen at...

read more

Solving Problems for the Different Learners in the Room

Have you ever explained something to a colleague and they totally get it – then the next person gives you a blank stare? What just happened? And why doesn’t everyone see this is so obvious! As a communicator and a leader, you’ll forever be adjusting to the different...

read more

That Uncomfortable Conversation: How to Handle it Well

Everyone has one from time to time. The chat with an underperforming employee. Addressing a conflict that seems ready to boil over. Sorting out a client relationship which is going sour. No matter the specifics, here are some keys to make that tough talk go more...

read more

Are you nervous when you are asked to give a talk? Why?

The answer to the above question can be found in any excellent performance you have ever witnessed. My wife and I recently saw “Hamilton.” The answer was right there for all to see. Have you watched an outstanding athlete at the top of their game? Your answer can be...

read more

20+ Years Around John McCain; What I Learned

John McCain was a funny, smart, maddening, driven, awkward and caring person all wrapped in a short, gray haired package. From the 1980’s until 2006 I covered him as a news reporter, then stayed in touch as I transitioned into the business world. While a lot has been...

read more

Ending the Conversation Trail: When is enough, enough?

Is there a place where politeness and professionalism give way to old fashioned annoyance? With the best of intentions, we can mistakenly drag out our communication for too long and have people scratching their heads. What does that look like and might you be guilty...

read more

Why We Often Discount the Very Things We Know

If I could summarize this topic in a single sentence it would be this: “Too often we assume if we know something, then others must know it as well.” It’s as if we automatically devalue what we know, and that can hurt us or make it hard on others. Perhaps you’ve even...

read more

When You Ask the Right Questions, the World Opens Up

Working with great people naturally leads to great lessons. One I just learned came as a result of the desire to create a good story teller from an already effective leader. So how does that happen? Well, the effective leader just learns how to ask the right...

read more

The Connecting Words: How You Smooth Out Your Message

The main points you make in any critical conversation or speech are, of course, huge. But let me suggest the connecting words are just as important. Think of your main points as the vital organs in the body and the connecting words are the veins and arteries which...

read more

Listening – the most overlooked communication skill

My wish for you in the upcoming month is for you to become a better listener. That simple act opens doors, deepens friendships and just makes life easier. Too good to be true? Read on. When the word communication comes to mind for most of us, we immediately think of...

read more