Select the right words. Say them well.


(602) 996-4252

The Monthly Memo.

Speaking Up At Work

If you have a good idea, a complaint or something that could fundamentally change the course of your workplace, hold on! First it’s important to understand HOW you should present that idea to give yourself the best chance of success. The stakes? People who do this...

read more

Your Roots Are Showing – Always

First, I want to make it clear this is not a COVID-era commentary on hair color! Instead, we’re looking at different roots – and these are also key to your identity. In fact, they are even more a part of who you are, more than hair color, eye color, or skin tone. Why?...

read more

Where Do Good Ideas Come From?

Everybody wants them. They fuel business and government and medicine and every other endeavor every day. Good ideas are at the heart of what keeps us moving ahead and the magic of those ideas is sought by everyone. How many meetings have you attended where the...

read more

Just How Much Should You Talk in a Meeting?

Have you ever been in a meeting where one person, without knowing it, is dominating the conversation and as a result crushing any creativity or momentum for the group? Or maybe you have feared you are that person! Either way, I was observing a meeting recently with...

read more

Seeing the Effects of Correct but Misleading Messages

In a time when we need to understand science and facts, we are also seeing the impact of ineffective messaging around important ideas. Take for instance the discussion about the coronavirus vaccine. Scientists and journalists – in the hopes of covering every aspect of...

read more

Effectively Opening a New Life Chapter

Fired? Retired? Sick of your current job? Looking at a new opportunity? I’ve written about this topic before and I have some new thoughts for anyone beginning the new year with a new chapter in their life. This time can be challenging because you have (at least) two...

read more

Adjusting to Leading in the Virtual World

If 2020 has been a year of adjustments and change, anyone who is in a leadership position can have this on their minds: What happens when a leader is good at their job in the “normal” world, but struggles with our new reality? Leading in the virtual world takes a...

read more

Communicating When There is Nothing to Say

Have you ever found yourself sitting in an airplane on a busy tarmac (remember those?) and everyone on the plane is wondering what’s happening? You’ve been parked, motionless, for five, ten, then fifteen minutes. Slowly you can hear the murmur grow louder and louder....

read more

How to Beat Writer’s Block

The very words you are reading right now represent a “Writer’s Block Exercise.” Just minutes before putting my hands over the keyboard I didn’t know what I would write about for this edition of the Monthly Memo. But, I sat down and thought, where could I possibly go...

read more

An Election Year Plan for a Peaceful Workplace

A subset of my work these days deals with the delicate area of political discussions in a toasty hot election year. The question comes up, “How can we provide direction to our employees while also respecting their rights of free speech? We can’t afford to be seen as a...

read more